Now that's customer service!

I finally heard back from Colgate this week about the Eco-friendly dishwasher detergent that wasn't friendly to my dishes. And I have to say, I'm extremely pleased with the response.



The enclosed was a check refund for the amount I paid for the detergent and coupons for several different Colgate products. I'm very impressed with the company's quick response and offer to back up its products or give you your money back. Right on Colgate!

Stylishly yours,
Miss Attitude

P.S. Click here if you missed the original post.

Does the environment want my dishes to be dirty?

The other day I bought Eco-friendly dishwasher detergent. I'm still a long way from tree-hugger status, but I try and do little things here and there. I use my "green" bags when shopping and I recently bought the energy saving light bulbs. But this recent purchase was a bust.




Palmolive's Eco+ Gel Dishwasher Detergent is a dud in my opinion. Not only are the dishes still not clean, it left a film of soap on everything. The first time I ran the dishwasher I thought maybe it was a fluke. So I've run two more loads since then. Nope, it just doesn't work. So I did something I rarely to. I went online and filed a complaint. In my submission I stated I wished I had never purchased the product as it was a waste of money. Here's the auto-response I got:

Thank you for contacting the Colgate-Palmolive Company with your feedback or question. We have received your e-mail and it is being forwarded to the appropriate parties. You can expect a reply from us within a few business days.


Sincerely,

Colgate-Palmolive

I want my money back. I wonder if that will happen. I'll keep you posted. In the meantime, if you've found an Eco-friendly detergent that works please let me know.

Stylishly yours,
Miss Attitude

(update 6/23/08) I received the following e-mail from the consumer affairs department:

Thank you for contacting us over the Internet about Palmolive Automatic Dishwasher Gel Eco+ Lemon Splash. Your interest in our products and company is greatly appreciated.

Your response involved material we wanted to send you, therefore the response has been sent via regular (postal) mail and should reach you within three weeks.

If you do not receive this response through regular mail, or have any questions about this, please contact us again by email, or by calling us at 1-800-468-6502, and provide the number appearing after my name below.

Once again, thank you for taking the time to contact us. We hope this information is helpful.